October 29th, 2025.



Lewes District Council has launched a public consultation on its proposed new framework for ensuring that residents struggling with council debts are treated fairly, consistently and with compassion.

The proposed Fair Debt Policy policy aims to strike a crucial balance between the council’s legal duty to collect outstanding debts, such as council tax, rent, housing benefit overpayments, and non-domestic rates (business rates), and providing effective support to individuals and families facing genuine financial hardship. It formalises a step-by-step approach that prioritises early intervention, clear communication, and offering appropriate payment arrangements. Crucially, the policy outlines a commitment to signposting residents to independent debt advice services to help them manage their wider financial situation.

Councillor Christine Robinson, (pictured), Cabinet Member for Community Wellbeing, explains: “We know many people are facing financial pressures as the cost of living crisis continues to have everyday impacts on household budgets. Our commitment is to treat every resident struggling with debt respectfully and fairly. This consultation is a chance for people to shape a policy that is both effective and genuinely supportive of our community’s wellbeing, so please read the proposals and share your views.”

The consultation is open now and will run until Friday, December the 15th. Residents, businesses, and community groups are invited to view the draft policy and share their opinions via the online survey at www.lewes-eastbourne.gov.uk/fair-debt-policy-consultation